Dealing with Difficult Behaviours - Adelaide

Dealing with Difficult Behaviours - Adelaide

You know that colleague who interrupts every meeting, the team member who never follows through, or the person who seems to create drama wherever they go? We've all been there, and if you're reading this, you're probably dealing with someone right now who's making your work life more challenging than it needs to be. The thing is, difficult behaviours don't just disappear on their own - and hoping they'll change without intervention is a recipe for frustration.

Here's what I've learned after working with hundreds of managers and team members: difficult behaviours are rarely about the person being inherently "bad" - they're usually the result of unclear expectations, poor communication, or people simply not knowing how to handle stress and pressure professionally. The good news? Once you understand what's driving these behaviours and have the right tools to address them, you can turn these challenging situations around.

This isn't about becoming a workplace therapist or learning to "fix" people. It's about practical strategies that actually work when you're dealing with passive-aggressive comments, chronic complainers, attention-seekers, or people who seem to resist everything. You'll learn how to have those tough conversations without making things worse, set boundaries that stick, and create an environment where difficult behaviours naturally decrease.

We'll cover real scenarios you face every day - like how to handle someone who constantly interrupts meetings without embarrassing them, what to do when a team member undermines decisions behind closed doors, and how to address poor attitude without it turning into a bigger conflict. You'll also learn to recognize your own triggers and responses, because let's be honest - sometimes our reactions can escalate situations we're trying to resolve.

What You'll Learn:
- How to identify the root causes behind difficult behaviours instead of just reacting to symptoms
- Specific conversation techniques for addressing problems while maintaining professional relationships
- Strategies for setting clear boundaries and consequences that people actually respect
- Ways to document behavioural issues properly (crucial for any escalation processes)
- How to stay calm and professional when someone's pushing all your buttons
- Techniques for preventing small issues from becoming major workplace problems
- When and how to involve HR or senior management appropriately

The approach we use focuses on practical communication strategies that you can implement immediately. You'll practice having difficult conversations in a safe environment before you need to have them for real. We'll also work through your specific situations, so you leave with a clear plan for addressing the challenges you're currently facing.

The Bottom Line: Difficult behaviours drain energy, reduce productivity, and make work miserable for everyone involved. But you don't have to put up with them or walk on eggshells around certain people. With the right approach, you can address these issues professionally and effectively, creating a better work environment for yourself and your team. Most participants find that just having these tools reduces their stress levels significantly - even before they use them. When you know how to handle difficult situations, they become much less overwhelming.

This training gives you the confidence and skills to tackle behavioural issues head-on, rather than hoping they'll resolve themselves. Because they won't - but with the right approach, you can create the workplace dynamics you actually want to be part of.